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Brunet, M, Motamedi, A, Guénette, L and Forgues, D (2019) Analysis of BIM use for asset management in three public organizations in Québec, Canada. Built Environment Project and Asset Management, 9(01), 153–67.

Che Ibrahim, C K I, Mohamad Sabri, N A, Belayutham, S and Mahamadu, A (2019) Exploring behavioural factors for information sharing in BIM projects in the Malaysian construction industry. Built Environment Project and Asset Management, 9(01), 15–28.

Duryan, M and Smyth, H (2019) Service design and knowledge management in the construction supply chain for an infrastructure programme. Built Environment Project and Asset Management, 9(01), 118–37.

  • Type: Journal Article
  • Keywords: Knowledge management; Supply chain; Service design; Cognitive mapping; Programme management; Systems thinking;
  • ISBN/ISSN: 2044-124X
  • URL: https://doi.org/10.1108/BEPAM-04-2018-0060
  • Abstract:
    The purpose of this paper is to determine the extent to which service design (SD) is addressed by the client and its supply chain at a program level into one functional capability, knowledge management (KM), to share knowledge across projects and organizational actors. Design/methodology/approach The interpretative methodology employing two methods of engaged scholarship, namely, action research and engaged research, is applied. The data are analyzed using cognitive mapping to identify the extent of alignment of perceptions. Findings The findings show that the client and its supply chain are very transactional in their management minimizing investment in KM and program management. There is a lack of commitment and cultural leadership; hence, there is over-reliance on individuals to take responsibility for knowledge sharing and application. SD thinking can help develop a holistic approach to learning from projects. Research limitations/implications The study underlines the links between the concepts of SD and KM. The findings emphasize the importance of developing a holistic approach to KM through the lenses of SD. The organizations must view KM as a process and build capabilities at a program level to make knowledge sharing an integral part of the work culture across projects. Originality/value The study contributes to the subject of KM in the construction industry by mobilizing the concept of SD to examine how KM systems and procedures are embedded in the client and across its supply chain.

Fuentes, M E (2019) Co-creation and co-destruction of experiential value: a service perspective in projects. Built Environment Project and Asset Management, 9(01), 100–17.

Hassanain, M A, Aljuhani, M, Sanni-Anibire, M O and Abdallah, A (2019) Interdisciplinary design checklists for mechanical, electrical and plumbing coordination in building projects. Built Environment Project and Asset Management, 9(01), 29–43.

Kannimuthu, M, Raphael, B, Palaneeswaran, E and Kuppuswamy, A (2019) Optimizing time, cost and quality in multi-mode resource-constrained project scheduling. Built Environment Project and Asset Management, 9(01), 44–63.

Lim, T, Porras-Alvarado, J D and Zhang, Z (2019) Pricing of highway infrastructure for transportation asset management. Built Environment Project and Asset Management, 9(01), 64–79.

Murphy, M and Eadie, R (2019) Socially responsible procurement. Built Environment Project and Asset Management, 9(01), 138–52.

Smyth, H, Duryan, M and Kusuma, I (2019) Service design for marketing in construction. Built Environment Project and Asset Management, 9(01), 87–99.

Zhou, H and Rezazadeh Azar, E (2019) BIM-based energy consumption assessment of the on-site construction of building structural systems. Built Environment Project and Asset Management, 9(01), 2–14.